Cool Spring Terrace Civic Association
Date: October 27, 2018
Officers in Attendance: President Marguerite Mickens-Mosley, and Secretary, Michelle V. Rowley.
Also in attendance: Council Member Deni Tavares, Jennifer Hawkins, Call Center Senior Manager and COPS Liaison Officer Raymond Musse.
Members in Attendance: Approximately 18
The meeting was called to order at 11:07 a.m. with President Mickens-Mosley presiding.
II. Announcements and Officers’ Reports:
– The Association’s account stands at 1486.18.
– The minutes were read and approved.
III. CountyClick311 Presentation: Jennifer Hawkins, Call Center Senior
Manager, Office of Community Relations along with representatives from DPWT & DPIE
• The County Click is primarily a call-center for non-emergency line that is county-related, for example, potholes.
• The agency received approximately 1.5 million service requests (2017). It receives
approximately 1200 calls a day with summer being the busiest time of the year, with
a peak number of requests standing at 1800. There are twenty four members of
staff, there are also bilingual agents and there is a translation service which assists
callers who speak neither English nor Spanish.
• The 311-call service runs from 7:00a.m.- 7:00 p.m. (Mon.-Fri.). The representatives
are considered emergency personnel, which means that the team still has to report
to work regardless of whether other agencies closed (e.g. weather events).
Process of submitting a requests
• Requests can be submitted in a number of ways. In addition to the call-in service,
there is also an online tool as well as a free mobile app (I-Phone and Android). To
find the app, please use “County Click 311” as keywords. The app allows you to be
mobile. The representative noted, for example, that if you are out and take a picture
of illegal dumping, the app has the capacity to identify the location of the dumping
and can automatically upload the address to the site (GPS capacity). The 311-
Representative noted that the mobile app is presently incomplete and “illegal
parking” and “code enforcement” are two elements that will be added in the future.
• It is also possible to submit requests via email, they received 22,000 emails last year
Do I need to self-identify if submitting a claim?
• You do not have to give your name when submitting a service request. Even if you
choose to not self-identify, it is possible to monitor the status once you have
included your email address as part of the service request.
• Once you have submitted the request the request will be routed to the appropriate
agency. Once the issue is resolved the case will be closed and you will receive an
• Your email is not shared with anyone and your information remains confidential,
this allows you to report without risk of retaliation.
Community Issues Raised with Senior Manager Hawkins:
– Loud music in the community.
o Representative’s Response: Information shared with the police needs a location but the challenge for the community is in identifying the precise location.
– Large scale yard waste in the park. It appears as though it has been left by a tree
company– what is the expected length of response?
o Representative’s Response: This is handled by Maryland Park and Planning, but will take the information and liaise with Park Services.
– Drainage to be cleaned, submitted with no response. Not getting the service that is
being paid for. Concern that too much of the county’s work has been contracted out,
not done adequately because lack of supervision.
o Representative’s Response: Each request has a service level and an associated time frame for the request. For example, a drainage request has to be addressed in 60 days, if that time has passed you have the right to call back to have the issue escalated, this will reroute the request to a supervisor who will act on it.
– Man-hole about to give way along Cool Spring Road, people leave their lane to drive,
situation presents multiple hazards.
– Car on cider blocks (Cool Spring).
o Representative’s Response: If it is on cinder blocks it will be deemed abandoned because it is inoperable. Must be moved after 72 hours. Even if it on property and appears to be inoperable Code Enforcement will come out. With regard to concerns raised about illegal dumping, Council woman Taveras informed the membership that she recently had an environmental crimes bill passed. Funds have been allocated to mount community cameras to address illegal dumping. If there is a sighting of illegal dumping, this bill allows the assigned agents to alert and fine the property owners. Initially, they have targeted Ray Road and New Hampshire. Higher levels of reporting will initiate an investigation of the area report which will lead to which allows them to assess the viability of mounting cameras in specific locations. It is modeled after The District’s successes and are hoping to emulate that program.
The 311-representative noted that it is also possible to submit personal videos on illegal
dumping. This, in one instance, allowed them to identify the tags and are now prosecuting the dumper.
The Council-woman Taveras also indicated that she attempted to pass a bill that would
help restrict commercial/residential vehicle parking bill. The bill died but she intends to
re-introduce in the coming year. One of the features of the bill is that it includes a fee based on the number of cars per household (e.g. first car, free/second car, $25.00)
President Mickens-Mosley, in response to community concerns about strewn garbage
among other things, indicated that the Executive will send a “Good Neighbor Letter” to
violators. It will come from the Association thereby taking the pressure off of individuals
who have concerns.
IV: Councilwoman Deni Taveras – District 2 –New Constituent Services & Community
Outreach Director: Lindsey Wright. Councilwoman Taveras introduced her new Constituent Services and Community Director, Lindsey Wright. Councilwoman Taveras provided an update on the Northern Gateway Meeting. Work is underway to brand and create a unified message for the area. The councilwoman invited the membership to go online to participate in the selection of the project’s logo. Councilwoman Taveras reminded the membership about the 4th Annual Senior Fall Fling, to be held on Friday November 9th.
The zoning rewrite bill has passed, a new zoning ordinance is now in place. It is expected that full implementation may take up to two years.
Councilwoman Taveras provided an update on regulation changes and short-term rentals (e.g. Airbnb). Taveras noted that there are approximately 6000 Airbnbs without
regulation. These are now restricting to owner-occupied units and owners must register
with the county. The total number of rental days cannot exceed 180 and a guest cannot
stay longer than 30 days and must pay hotel tax.
Members again asked that the County prioritize the kind of development that would build a beneficial relationship with schools and the environment. In particular, members voiced concern about expansion without adequate attention to traffic patterns or alternatively, housing development that attracts younger individuals without the needed amenities, e.g. schools. .
The Council-woman provided an update on the campaign finance bill. Campaign finance bill for campaign reform. [Note Washington Post update “To qualify for the program in Prince George’s, a candidate for county executive would have to collect 500 qualifying contributions of $150 or less; at-large council candidates would have to collect 250 contributions; and district council candidates would have to collect 150 contributions.” Individuals who have not filed a financial report cannot qualify and cannot use finance money to pay off debt e.g. campaign debt.
V: COPS Report
Officer Musse indicated that he now has a better sense of the commercial parking issue and has been issuing 72-hour violation tickets. He noted that sometimes, simply having the violation sticker placed on the car initiates movement. Officer Musse indicated that the vehicle on cinder blocks mentioned earlier in the meeting was a “theft from owner” incident. He agreed to follow up with the individual. Members reported on a truck that flipped on Adelphi and Cool Spring. The Association voiced their gratitude for his patrols in the area.
VI. New Business.
• Church is having a fall clean up 10/28, bring gloves and shovels.
• Member Kim Crews provided an update on the Wa Wa development (eight pump
gas station and mini-mart/Welcome to Adelphi sign). Edwards Way site has already
been approved. Developers were asked to place environmental fixes in relation to the creek. The traffic issue needs to be addressed with the state transportation board. Need to inquire how the initial traffic study was done to ensure that they are actually checking that they capturing the peak hours. They (WaWa) have committed to working on drainage and will police their own property.
• The membership discussed UMD’s pending proposal to reduce the size of the golf
course. There is general opposition to the reduction of this open, green space and
members are working with our representatives and residents of University Park to
voice formal opposition to this development.
VII. Old Business
Association will hold our annual end of year pot-luck at the next association meeting.
Early Voting Reminder.
5051 Pierce Ave College Park.
Motion to adjourn at 1:10
The next meeting TBD